Guests open the building entrance from their phone

The Smartly Intercom works with the intercom your building already has. When a guest finishes online check-in, their check-in page shows a Virtual Key with a button for each door, such as the pedestrian gate and the hallway door.

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Guest check-in page for Cantinho do Mar: Virtual Key with Pedestrian gate and Hallway door buttons, Wi-Fi, apartment and check-out
After tapping the pedestrian gate: ring the intercom now, with a 1:59 countdown

Every opening shows up on the booking

Open a reservation and you see when the guests checked in, each time the door was opened and when Ana finished the cleaning. Export the timeline as a spreadsheet if the building manager asks.

Reservation page: booking details, guest check-in status and a timeline with check-in, door openings and cleaning

One button for everyone who needs to get in

Virtual Key card on the guest's check-in page with Pedestrian gate and Hallway door buttons

Your guest, after check-in

Sophie fills in the check-in form on her phone. Her check-in page then shows the Virtual Key, with a button for the pedestrian gate and one for the hallway door.

Booking timeline entries: remote opening of the pedestrian gate and the hallway door, with date and time

Every opening, on the record

Each time a guest opens the gate or the door, the reservation logs the day, the time and which door. You never have to ask the guest or write anything down.

Virtual Key settings: maximum unlock attempts set to 10, with the option to allow unlimited unlocks

You, with a limit per stay

Set how many times each booking can open the doors, or leave it unlimited.

What you control from the app

Guests get the Virtual Key once they complete online check-in, so you know who is staying before anyone reaches the door. It sits at the top of their check-in page, above the apartment details and your house FAQs, and stays at the bottom of the screen as they scroll.

Guest check-in page on a phone: Virtual Key with two door buttons, apartment, check-out and access instructions Reservation details with the maximum number of unlock attempts for this stay Booking timeline: booking created, both guests checked in, six remote openings of the pedestrian gate and the hallway door, cleaning confirmed and done, check-out Team portal for Cantinho do Mar: Wi-Fi, apartment, door code and Virtual Access buttons for the pedestrian gate and the hallway door Pedestrian gate and Hallway door buttons in the team portal Access instructions on the guest's phone: general instructions and the smart lock code 4821# with a Copy button

Filmed in real buildings

Hosts recorded these at their own entrances: the street gate, the inner door, the walk up to the flat. If residents open your entrance from the intercom in their unit, guests can open it from their phone, in a shared building or a gated community. Nothing is fitted to the gate or the entry panel.

A Host Smartly customer testing remote door access in their building

Walking up to the building and opening the street gate straight from the phone

The inner door opens from the phone too, so guests reach the apartment without a key

Read the full guide to guest access in gated communities

FAQ

Frequently asked questions

No. The Smartly Intercom works with the intercom your building already has, and residents keep using it as before. Nothing is installed on the street door, the gate or the entry panel.

Yes, as long as the gate or entrance can be opened from the intercom inside your unit. If you are not sure about yours, our team confirms compatibility before you order.

The Smartly Intercom is a one-time €79.00. Remote access is part of Premium, from €4.90 a month per property. Setup takes about 15 minutes inside your apartment.

No. Only guests who have completed check-in for their booking get the button, and only up to the number of openings you set on the reservation. Team members need the keys permission.

Your intercom keeps working as it does today, so residents and guests can still use it the usual way. The app shows whether each device is online.

No. Guests open the entrance from their check-in page, so the resident code is never shared and nobody has to hand over a key or tag.

Nothing is changed on the entrance or the entry panel, and residents use the intercom as before. Access is limited to guests with a booking, and every opening is on the reservation timeline, which you can export. Check your community's own rules on short-term rentals too.

No. Guests check in online before they arrive and open the entrance themselves, at any hour.

Your next guest opens the door themselves

Create your account, link your Smartly Intercom and turn on the Virtual Key for your next booking.

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