Answer the parking question once, for every guest

Write the questions guests ask about each property, with your answers. After online check-in, guests find them on their check-in page, next to the Wi-Fi and the check-out time.

FAQs tab of the property Cantinho do Mar: questions about parking, early check-in and the rubbish, each with its answer and an Active label

Guest check-in page on a phone: frequently asked questions with the parking answer open

What Sophie sees after she checks in

Sophie is staying at Cantinho do Mar. Once she finishes online check-in, her page shows the Wi-Fi, the apartment, the check-out time, how to get in and your answers about parking, early check-in and the rubbish. She taps a question to open the answer.

Guest page for Cantinho do Mar: active stay, Wi-Fi name and password, apartment and check-out date

Access instructions on the guest page: how to open the street door and the flat

Frequently asked questions on the guest page: parking answer open, early check-in, rubbish and air conditioning closed

Each property gets its own answers

Property settings tabs: Details, Access Instructions, Virtual Key, WiFi and FAQs

A FAQs tab on every property

The beach house gets parking and the air conditioning, the city studio gets the metro and the laundry. Each property keeps its own list next to its access instructions and Wi-Fi.

Add FAQ form: question up to 50 characters, answer up to 150, Active switch

Your question, your answer

Type the question the way guests ask it, in up to 50 characters, and answer in up to 150. Edit it whenever the bins move or the parking rules change.

Guest page on a phone: the early check-in question open with its answer

Opened on the guest's phone

Guests see the list of questions on their check-in page and open the one they need. There is no app to install and no account to create.

Keep the answers up to date

Open the property, go to the FAQs tab and write the question (up to 50 characters) and the answer (up to 150), then click Add FAQ. Use Edit to change it later, or delete a question you no longer need.

Add FAQ form with the Question and Answer fields, character counters and the Active switch

Three questions in the FAQ list of Cantinho do Mar

Up and down arrows, Edit and delete next to each question

A question marked Active and the Active switch in the add form

FAQ

Frequently asked questions

No. Guests open the check-in link of their reservation in the browser. The questions and answers are on that page once they complete online check-in.

Yes. FAQs belong to a property, so each property has its own list. Guests only see the questions of the property they booked.

On their check-in page, after online check-in, together with the Wi-Fi, the apartment details, the access instructions and the check-out time.

Yes. Edit it in the property's FAQs tab. Guests see the new answer the next time they open their page.

Yes. Switch it to inactive and guests stop seeing it. The question and the answer stay saved for when you turn it back on.

Yes. Move each question up or down with the arrows in the list. Guests see them in that order.

Guest FAQs are available on all Host Smartly plans. Start on the free plan to try them, then upgrade to Premium when you add more properties.

Write the answer you send most often

Open a property, go to the FAQs tab and add your first question.