Custom FAQ Pages for Your Guests
Build Your First FAQ FreeThe Solution
Reduce Repetitive Guest Messages
How many times have you answered questions about WiFi passwords, parking instructions, or check-out procedures? With custom FAQ pages, your guests get instant answers to common questions without messaging you.
Unlimited Questions & Answers
Add as many Q&As as your guests need. WiFi, parking, check-out, rules—every answer in one place.
Per-Property FAQ Pages
Each property gets its own FAQ. Beach house? Add surf and tide info. City apartment? Add parking and transport.
Always Available, Zero Effort
Guests access answers directly in their check-in dashboard—any time, any device. No extra links or apps needed.
Simple Process
How Custom Guest FAQs Work
You Write the Answers
Add Q&As for each property in minutes
Guest Books & Checks In
FAQ appears in their check-in dashboard
Guest Finds Answers
Instantly, 24/7, without messaging you
You Get Better Reviews
Informed guests leave higher ratings
Easy FAQ Builder
Build your custom FAQ page with our simple interface
Content Ideas
What Can You Add to Your FAQ?
Add any questions and answers your guests need. Common topics include:
WiFi & Connectivity
Network name, password, and troubleshooting tips so guests are never left offline.
Parking & Access
Parking locations, access codes, and directions—everything they need to arrive without stress.
Check-Out Procedures
Checkout time, key return, and what to do before leaving—no more missed steps or late checkouts.
House Rules & Policies
Noise, smoking, pet, and gathering policies clearly stated so every guest knows what to expect.
Appliance Instructions
AC, heating, TV, washer, dishwasher—how-to guides for every appliance in your property.
Local Recommendations
Restaurants, attractions, transport, and emergency contacts—your local expertise on demand.
What Your Guests See
Clean, organized FAQ page accessible from the guest check-in
Why Use Custom FAQs
Benefits for Airbnb Hosts
Reduce Repetitive Messages
Stop answering the same WiFi, parking, and check-out questions over and over. Guests find answers instantly in your FAQ page without messaging you.
24/7 Guest Support
Your FAQ page is always available. Guests get instant answers at midnight or early morning without waiting for your response.
Save Hours Every Week
Create your FAQ once and use it forever. Update it anytime your information changes - WiFi password, check-out time, or house rules.
Better Guest Experience
Guests appreciate instant access to information instead of waiting for responses. Happy guests leave better reviews.
Property-Specific Information
Each property gets its own FAQ page. Your beach rental can have different FAQs than your city apartment.
Professional Presentation
FAQs are organized, searchable, and easy to navigate. Much better than guests scrolling through long message threads.
Quick Setup
Getting Started is Simple
You don't need any technical experience to create custom FAQ pages for your guests. Here's how easy it is:
Step 1: Access Your Property Settings
Log into your Host Smartly dashboard and go to your property configuration. Find the FAQ section for that property.
Step 2: Add Your Questions & Answers
Add questions and answers about WiFi, parking, check-out, house rules, or anything your guests need to know. Each property can have its own unique FAQ content.
Step 3: FAQ Appears in Guest Dashboard
That's it! Your FAQ is now available in the guest check-in dashboard. Guests can access it anytime during their stay. No more repetitive questions!
Ready to Reduce Guest Messages?
Build Your First FAQ FreeGot Questions?
Frequently Asked Questions
Not at all! Creating FAQ pages is as simple as typing questions and answers. If you can write a message, you can create a professional FAQ page.
Yes! Each property can have its own custom FAQ page with property-specific information. Your beach rental can have different FAQs than your city apartment.
The FAQ is available directly in the guest check-in dashboard. Guests can access it anytime during their stay from any device - no extra links needed.
Absolutely! You can update your FAQs anytime. Changes are immediately visible to all guests with access to the FAQ page.
Yes! Custom guest FAQs are available on all Host Smartly plans, including the free plan. Start creating FAQs today at no cost.
Yes! Most hosts report a significant reduction in repetitive questions about WiFi, parking, check-out, and other common topics after implementing custom FAQ pages.
Currently, FAQs are displayed as a simple list of questions and answers. You can order them in the way that makes most sense for your guests.