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Host Smartly is a comprehensive automation platform for Airbnb hosts that streamlines guest check-in, property access, and communication. It connects with your smart devices and integrates with platforms like Hostex and eWeLink to automate everything from document collection to remote gate access, allowing you to manage your properties from anywhere.

Most properties are fully operational within minutes. You'll need to connect your property management account, set up your smart devices, and customize your check-in forms. Our onboarding team provides support to ensure everything runs smoothly from day one.

Not at all! Host Smartly is designed to be user-friendly with an intuitive interface. Creating custom forms, managing reservations, and controlling smart devices is as simple as a few clicks. If you need help, our support team is always available.

You can collect any information you need: guest documents (ID, passport), arrival/departure times, number of guests, vehicle information, parking preferences, pet details, special requests, emergency contacts, and more. Each property can have its own customized form.

Yes! Each property can have its own unique check-in form. For example, you might need pet information for one property, parking details for another, and pool rules for a third. Customize each form to match your property's specific requirements.

Yes, Host Smartly supports bilingual check-in forms, allowing you to serve international guests in their preferred language. This ensures clear communication and a better guest experience.

Host Smartly integrates with eWeLink-compatible devices, including smart locks, switches, and sensors. We support a wide range of devices that allow guests to remotely unlock gates, doors, and access your property without physical keys.

When a guest completes their online check-in, they receive a unique access link. With one click, they open the building gate or door remotely, using the intercom you already have. It's secure, instant, and eliminates the need for physical keys or codes.

If you already have eWeLink-compatible devices, you can connect them directly to Host Smartly. If not, we offer our own smart kit that easily integrates with your existing intercom system. Our team can guide you on the best solution for your property.

Host Smartly integrates seamlessly with Hostex, which connects to Airbnb, Booking.com, VRBO, and other major booking platforms. This ensures automatic synchronization of reservations, guest information, and check-in data across all your channels.

Yes! Through our Hostex integration, your Airbnb reservations sync automatically with Host Smartly. Guests receive check-in instructions right after booking, and you can manage everything from one dashboard.

Absolutely! You can manually add direct bookings or use our API integration. Guests will receive the same automated check-in experience regardless of how they booked your property.

You can create custom FAQ sections for each property with answers to common questions like WiFi passwords, parking instructions, check-out procedures, local recommendations, and house rules. Guests can access these FAQs anytime during their stay, reducing repetitive questions.

Yes! By providing comprehensive FAQs and automated check-in instructions, you'll drastically reduce repetitive questions about WiFi, parking, access codes, check-out times, and local amenities. Most guests find all the information they need without contacting you.

Absolutely. All data transmission is encrypted using industry-standard security protocols. Guest information is stored securely and we never share guest data with third parties.

No. Access is time-restricted based on check-in and check-out times. Guest access links are only valid during their reservation period, and you maintain full control to grant or revoke access at any time.

You can easily resend the check-in link from your dashboard. Each link is unique to the reservation and remains secure even if resent.

The free plan includes 1 property with reservations, guest check-in, custom forms, and custom FAQ features. It's perfect for hosts who want to try Host Smartly before upgrading to unlock integrations and advanced features.

Start your premium plan with a 7-day free trial. You'll have full access to all premium features including integrations, custom forms, analytics, and priority support. Cancel anytime during the trial with no charges.

Yes! The premium plan supports unlimited properties. You can adjust your subscription based on the number of properties you manage, with flexible pricing that scales with your portfolio.

Yes! Annual billing offers significant savings compared to monthly payments. You can see the exact savings when you select yearly billing on our pricing page.

We offer comprehensive onboarding support including setup guides, video tutorials, and direct assistance from our team. Premium users get priority support with faster response times.

You'll receive instant notifications if any device goes offline. You can also manually grant access through your dashboard as a backup. We recommend testing all devices regularly and having a backup access method for emergencies.

Reach us at info@hostsmartly.io or +353 87 389 5723. Premium users receive priority support with dedicated assistance. We typically respond within 24 hours, often much faster.

Yes! Airbnb's algorithm favors listings with self check-in enabled. Properties with this feature rank higher in search results, attract more bookings, and often receive better reviews due to the convenience factor. Many hosts see an immediate increase in visibility after enabling self check-in.

Once you've set up Host Smartly with smart locks or automation devices, go to your Airbnb listing settings and enable the "Self Check-in" amenity. This signals to Airbnb that guests can access your property without meeting you in person, which improves your search ranking.

Absolutely! Automation reduces errors, ensures consistent communication, and improves guest experience - all key factors for Superhost status. Our founder achieved a 4.97/5 rating using this exact system.

The Smartly Intercom device works with the intercom you already have. When a guest completes check-in, they receive a secure link that opens your building gate or door with one click. No replacement of your intercom system is needed, and nothing is installed on public surfaces.

Absolutely secure. Only verified guests with active reservations can trigger the gate. Access is time-restricted to check-in/check-out periods, and you can revoke access anytime from your dashboard. Every access event is logged for your records.

Your intercom keeps working exactly as it does today - the device only adds remote access on top. You'll receive instant notifications if the device goes offline, and you can manually grant access through alternative methods as a backup.

You can generate any document from Word templates: access authorization letters, proof of accommodation for visas, personalized rental agreements, visitor permits for gated communities, parking certificates, and more. Simply upload your template and map the fields.

No! Upload your Word template once, and Host Smartly automatically fills it with each guest's information from their check-in form and reservation data. Documents are generated on-demand with one click, eliminating manual work and preventing errors.

Yes! You can enable guest self-service downloads. After completing check-in, guests see a download button for their personalized documents. This is perfect for accommodation proofs, access letters, or rental agreements - reducing your workload while providing instant service.